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favorite this post Full-time TEMP Seasonal Customer Support job at HIGH GROWTH STARTUP hide this posting unhide

compensation: Competitive based on experience
employment type: contract

To View this Job and Apply: Click Here

Zola is an innovative wedding registry that's transforming how couples and guests share, buy, and ship wedding gifts.

This role will be based in Charlottesville, Virginia, in our Downtown Mall office. This is a 4-month seasonal position for 40 hours per week and requires you to work one day during the weekends and most US holidays. Perfect attendance during the first month of employment is required. We are currently recruiting for a day shift role.

A love of weddings is appreciated!

Responsibilities:

  • Manage incoming phone calls, emails, voicemails, and follow up contacts as a part of our larger CS team.
  • Continuously brainstorm ways to improve our customers' experience.
  • Work on projects that support company-wide goals and initiatives.
  • Be an empathetic ear as couples navigate what is one of the most joyful and exciting yet stressful experiences of their life! 

Qualifications:

  • Bachelor's degree preferred.
  • The ideal candidate will have at least 6 months of experience in e-commerce, customer service, retail, hospitality, or a related industry. This isn't your typical call center gig, though, so we welcome diverse work backgrounds! 
  • Must have strong, friendly, and upbeat verbal and written communication skills.
  • Ability to remain cool, calm, collected, and organized, even in times of high volume.
  • Ability to empathize is a must -- wedding planning can be a stressful time, and your role is to be a problem-solver, advocate, and concierge for the newly engaged couple and their wedding guests.
  • Must be proficient with computers and able to learn new programs quickly. Mac experience preferred.
  • Knowledge of the wedding industry is a big plus -- as the first point of contact for our customers and registrants, we want someone who is familiar with our couples' wants and needs!
  • Acute attention to detail is a must.
  • ·Ability to represent Zola and be the voice of the company while handling customers in a professional manner.
To View this Job and Apply: Click Here

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post id: 6794478629

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